Returns and refund requests for eligible household products are accepted subject to the requirements and conditions set out below.
1. Return Period
Customers may submit a return request within 30 days after receiving the order.
Return requests made more than 30 days after the delivery date may not qualify for a return.
2. Return Address
14852 SW 297TH TER
HOMESTEAD, FL 33033
Customers must contact customer service and obtain return instructions before sending household products back.
3. Return Conditions
Household products submitted for return must be unused, remain in their original condition, and include the original packaging and any accessories or components included with the order, where applicable.
Returned household products must not show evidence of use, customer-caused damage, alteration, or other conditions that could affect return eligibility.
Customers must provide relevant order information and communicate with customer service before sending a return.
4. Return Shipping Responsibility
If a customer requests a return because of personal preference, incorrect selection, a change of mind, ordering the wrong household products, or another reason unrelated to a product defect or shipping error, the customer is responsible for the return shipping cost.
Return shipping costs may be covered when the household products received are damaged, defective, incorrect, or resulted from an error during fulfillment.
Customers are encouraged to use a return shipping service that provides tracking information. The website is not responsible for returned packages that are lost during transportation.
5. Refund Processing
Once returned household products have been received and inspected, approved refunds will generally be processed within approximately 3 days.
6. Refund Method
Approved refunds will be issued to the original payment method used for the purchase.
The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.
7. Returns That May Not Be Accepted
Returns may not be accepted when household products have been used, damaged by the customer, altered, or otherwise fail to meet the applicable return requirements.
Packages returned without prior communication or approval may not be processed.